Terms & Conditions

IMPORTANT NOTICE

By accessing or using the website operated by ProntoDigital, LLC d/b/a The Wild Manuka (“Agreement”), you agree to be legally bound by the following Terms & Conditions. Please read them carefully before proceeding.

Accessing www.thewildmanuka.com confirms that:

• (a) You accept these Terms & Conditions; and

• (b) You agree to be legally bound by them.

If you do not agree to these Terms & Conditions, you must discontinue use of the website immediately.

Last Updated: November 03, 2025

Effective Date: January 2024

1. Introduction

These Terms & Conditions, together with our Privacy & Cookies Policy, Customer Service pages, and all documents referenced herein (collectively, “Terms”), govern your use of www.thewildmanuka.com, including any related mobile or desktop applications (collectively, the “Site”).

The Site is operated by ProntoDigital, LLC d/b/a The Wild Manuka, a United States company (“The Wild Manuka,” “we,” “us,” or “our”). These Terms also apply to any services provided directly by us or through third-party service providers (“Services”).

Purchases made through the Site are subject to these Terms. By placing an order, you agree to be bound by them. We recommend printing or saving a copy for your records.

We reserve the right to modify these Terms at any time at our sole discretion. Any updates will be posted on the Site, and the Effective Date will be revised accordingly. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

2. Access to the Site

You are responsible for ensuring that your device and internet connection meet the technical requirements necessary to access the Site. You must be at least 18 years of age to use our Services.

We may restrict access to certain features or areas of the Site. If you create an account, all information provided must be accurate and kept up to date. Login credentials must be kept confidential, and you are responsible for all activity under your account. We reserve the right to suspend or terminate access if these Terms are violated or if information provided is false.

3. About Us and Website Operations

(a) Our Services

We provide Products and Services through the Site. When you purchase Products, you are purchasing directly from us.

(b) Third-Party Services

Certain functions of the Site (including payment processing, hosting, logistics, and customer support) may be provided by third-party service providers. These providers operate solely to support our Services and do not assume independent liability.

4. Products

All Products, pricing, and availability are subject to change without notice. Product descriptions and images are provided for general guidance only and may vary due to natural product characteristics.

Products are intended for personal, non-commercial use only and may not be resold.

Nothing in these Terms affects your statutory consumer rights where applicable.

5. Orders and Availability

Orders are placed by following the checkout process on the Site. You may review and correct order details before submission.

Order confirmation emails acknowledge receipt only and do not constitute acceptance. We reserve the right to refuse or cancel any order, limit quantities, or request verification prior to fulfillment.

6. Delivery

Orders are delivered to the address provided at checkout. We do not ship to P.O. Boxes or split deliveries across multiple addresses.

International orders may be subject to customs inspections, duties, or taxes, which are the sole responsibility of the customer. We are not liable for delays caused by customs or carriers.

7. Risk and Ownership

Risk and ownership of Products transfer to you upon delivery, provided full payment has been received.

8. Pricing and Payment

Prices include applicable taxes where required but exclude shipping costs unless stated otherwise. Prices are verified prior to dispatch, and errors may result in order cancellation.

Payment must be completed using approved methods at checkout. We are not responsible for fees charged by payment providers.

Discount codes are subject to their individual terms, may not be combined unless stated, and are not redeemable for cash.

9. Returns

Please refer to our Returns Policy for full details regarding returns, exchanges, and cancellations.

10. Product Information

Display variations may occur due to device settings. Product measurements and descriptions are approximate and provided for guidance only.

11. Permitted Use

You may use the Site for personal, lawful purposes only. Limited copying for order placement is permitted.

12. Prohibited Use

You may not:

• Scrape, copy, or store Site content in bulk

• Circumvent security features

• Post unlawful, offensive, or infringing material

• Misrepresent affiliation or endorsement

Violation may result in immediate termination of access.

13. Intellectual Property

All Site content, trademarks, logos, and materials are owned by The Wild Manuka or its licensors. No rights are granted except as expressly stated.

14. DMCA Notice

Copyright infringement claims must comply with the Digital Millennium Copyright Act (DMCA). Notices should be submitted through proper legal channels.

15. User Communications

Any content submitted to the Site is non-confidential and may be used by us without restriction. You grant us a perpetual, royalty-free license to use submitted materials.

16. Indemnification

You agree to indemnify and hold harmless The Wild Manuka, its officers, employees, and affiliates from claims arising from your use of the Site or violation of these Terms.

17. Disclaimer

The Site and Content are provided “as is” and “as available.” We make no warranties regarding accuracy, reliability, or fitness for a particular purpose, including medical advice.

18. External Links

We are not responsible for third-party websites linked from the Site and do not endorse their content.

19. Limitation of Liability

To the fullest extent permitted by law, our liability is limited to the purchase price of the relevant Product. We are not liable for indirect or consequential damages.

20. Termination

We may terminate or suspend access to the Site at any time without notice.

21. Governing Law & Arbitration

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any transaction conducted through the Site shall be resolved exclusively by binding arbitration, conducted in the State of Indiana.

22. General Provisions

If any provision is deemed unenforceable, the remaining Terms remain valid. These Terms constitute the entire agreement between you and us.

Contact Us

For questions regarding these Terms or your order, please contact:

Email: info@thewildmanuka.com

Website: www.thewildmanuka.com